Delete My SangoServices Account
You can ask at any time for your SangoServices account and your personal data to be deleted. This page explains how to do it, how to change your mind, what is erased and what remains.
How to request account deletion
Option 1: From the SangoServices app
- Open the SangoServices app on your phone.
- Go to the Profile tab.
- Scroll to the bottom of the screen.
- Tap "Delete my account".
- Confirm your choice in the dialog that appears.
Option 2: By email
Send an email to contact@sangoservices.com with the subject "Account Deletion" and the phone number of your account. We record your request within 48 hours; the deletion then follows the same steps.
What happens when you request deletion?
- Your request is recorded and you are signed out on all your devices. A 48-hour period begins; during it, your profile stays online.
- To cancel, sign in again with your number and the code you receive before the 48 hours are over: the request is cancelled and your account stays as it was.
- After 48 hours, the deletion is carried out within the following 6 hours: your profile, your CV and your employer page disappear from the site and your data is erased (see below). It is final.
- Your files (photos, portfolio, verification documents, logo) are erased from our storage at the same time; if our storage does not respond, we try again every 6 hours until it is done.
Data that is erased
- Your phone number, your email address and your name (first and last name)
- Your photo, your portfolio, your neighbourhood, your GPS position, your pitch, your rate, your trades and skills
- Your whole CV: experience, education, languages, references (and their phone numbers), year of birth, nationality, marital status, sex, and its public page
- Your verification documents (ID, selfie) and the information taken from checking them
- For an employer account: the business name, the contact name, the email, the logo, and your listings with the answers they received
- Your notifications, your devices and sessions, your search alerts, the email address left without an account, your sign-in codes
- Your contact requests, private notes written by you or about you, ratings about you
- Statistics tied to your profile (views, contact steps, CV downloads) and to your activity
- The link between your account and the identity shared with the other Sango products (see below)
What remains, with nothing that identifies you
A few records also belong to other people or serve safety. They are kept, but no longer contain your name, your number or any detail about you:
- A contact between you and another person: they keep the date and the outcome (for example a confirmed hire), attached to an empty account.
- A rating you gave: the person rated keeps the score, without your comment.
- Our team's actions on your account (what, when), without the personal details they contained; reports and blocks other people made about you, for their safety.
- An empty account: a random identifier, the sign-up date and the chosen language, so that these records stay consistent.
If you also use SangoBureau, SangoImmo or SangoBids, your account on those products is not affected: delete it from each of them. If you sign up again later with the same number, it is a new account, with nothing from the old one.
Questions?
If you have any questions about account deletion or your data, write to us at contact@sangoservices.com.